Frequently Asked Questions

Due to the growing concern around COVID-19 (coronavirus), and in accordance with best practices recommended by the CDC, WHO and other health authorities, we have decided to transform Citrix Synergy 2020 from a physical to a virtual event.

Citrix Synergy Digital will go live May 19 and will be free of charge.

Attendees who registered for Synergy will automatically be registered for the virtual version of the event at no charge. Citrix will refund all Synergy 2020 conference passes.

Citrix is refunding all Citrix Synergy 2020 passes. If you purchased a conference pass, you will receive a refund confirmation via email in the coming days.

Citrix will be cancelling all hotel reservations made through the conference website.

You will need to cancel any other travel plans or accommodations separately.

We are hard at work developing a program that replicates the insights, training, connections, and tools Synergy is known for. Over the coming weeks, we will continue to share details on citrixsynergy.com, email and Citrix blogs.

We anticipate the event will include a combination of live-streamed, interactive, and recorded sessions.

We are hard at work developing a program that replicates the insights, training, connections, and tools Synergy is known for. Over the coming weeks, we will continue to share details on citrixsynergy.com, email and Citrix blogs.

We are working to accommodate all previously scheduled customer meetings with Citrix leadership. Your relationship manager will provide an update as soon as possible.

Citrix is automatically releasing all hotels booked through the conference website. You will receive a hotel reservation cancellation email by April 1. Your credit card has not and will not be charged by the hotel.

No, Citrix is automatically releasing all hotel reservations booked through the conference website hotel block. You will receive a hotel reservation cancellation email by April 1.

Contact Information

Citrix Synergy Headquarters
Email: citrixsynergy@citrixevents.com
North America: 866-832-2079
International: + 1 763-447-3695
Hours: Monday – Friday from 8:00 a.m. − 4:30 p.m., U.S. Central Standard Time